Terms & Conditions

1. Our Role as Agent

Except where otherwise specified, MaKe Dream Holidays Ltd (a company registered in England) trading as MaKe Dream Holidays acts only as an agent or sub-agent in respect of all bookings we take and/or make on your behalf.

When making your booking, we will arrange for you to enter into a contract with the relevant supplier(s) (e.g. tour operators, airlines, cruise companies, accommodation providers). The supplier’s Terms & Conditions will apply to your booking.

Where multiple suppliers are used, separate contracts will exist between you and each supplier.

As an agent:

We do not accept responsibility for the acts or omissions of suppliers
We are not liable for the services provided by them
We strongly advise you to read all supplier Terms & Conditions carefully.

2. Jurisdiction

These Terms & Conditions are governed by English Law and subject to the exclusive jurisdiction of the English Courts.

If you reside in Scotland or Northern Ireland, you may choose to bring proceedings in your local courts.

3. Booking & Payment

By making a booking, you confirm that:

You have authority to accept these Terms on behalf of all travellers
All information provided is accurate
A booking is confirmed once:
A deposit or full payment is received, and
Confirmation is issued by the supplier

You must:

Pay all balances by the due date
Ensure names match passports exactly
Failure to pay may result in cancellation and charges.
Late payments may incur a £30 late payment fee.
All monies paid to us are held on behalf of the supplier unless otherwise stated.

4. Accuracy of Prices

We reserve the right to:

Amend prices at any time
Correct errors in advertised or confirmed prices
You must check all pricing at the time of booking.

5. Insurance

We strongly advise that you take out comprehensive travel insurance at the time of booking.

Failure to disclose relevant medical or personal information may invalidate your policy.

6. Special Requests

Special requests (e.g. dietary, room location) will be passed to suppliers but:

Cannot be guaranteed
Do not form part of the contract.

7. Changes & Cancellations (By You)

All amendments or cancellations must be:

Made in writing by the lead passenger
Effective from the date received

Charges:

Are set by the supplier
May be up to 100% of the booking cost
Most airlines (especially low-cost carriers) do not allow changes or refunds.

8. Supplier Changes & Cancellations

If the supplier makes a significant change or cancels:

We will inform you as soon as reasonably possible
We will liaise with the supplier on your behalf
We accept no liability beyond acting as an agent.

9. Our Responsibility

Your contract is with the supplier.

Our responsibility is limited to:

Making bookings in line with your instructions

We accept no responsibility for:

Supplier performance
Third-party information
If found liable, our maximum liability is limited to: Twice the total booking cost

Nothing excludes liability for:

Death or personal injury caused by our negligence

10. Financial Protection

Where applicable:

Package holidays are protected by the package organiser
ATOL-protected bookings will include an ATOL Certificate
If purchasing single travel services, financial protection may not apply.

11. Linked Travel Arrangements

Where additional services are booked within 24 hours, this may create a Linked Travel Arrangement under the Package Travel Regulations 2018.

In such cases:

Protection applies only in the event of our insolvency
It does not cover supplier insolvency.

12. Passport, Visa & Health Requirements

You are responsible for:

Ensuring valid passports and visas
Meeting all entry requirements
We provide general guidance only.
Failure to comply may result in denied travel with no refund.

13. Accommodation Standards

All ratings and descriptions:

Are provided by suppliers
May vary by country
We cannot guarantee accuracy.

14. Complaints

Any issues during travel must be:

Reported immediately to the supplier
Failure to do so may affect compensation claims.
You may also contact us for assistance, but responsibility remains with the supplier.

15. Final Travel Arrangements

You must:

Check all documents carefully
Reconfirm flights where required
Arrive in good time
Failure may result in loss of travel without refund.

16. Delivery of Documents

Documents may be sent electronically or by post.

We are not responsible for loss once dispatched unless due to our negligence.

17. Guarantees

While we aim to provide a high level of service:

We do not guarantee the performance, availability, or quality of any travel services provided by third-party suppliers
All services are subject to the supplier’s own Terms & Conditions
Any representations made by us are based on information provided by suppliers

We will: